Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
Where can I find the relevant legal provisions regarding customer support for Azure App Service?
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Forthuzer
0
Reputation points
Dear All,
I am looking for Microsoft's general terms and conditions in relation to customer support for Azure App Service. I understand that the main relevant document is the Microsoft Customer Agreement in the case of a European-based company. However, I could not find any provisions concerning customer support.
Could you please send over all the relevant provisions applicable during a customer support process? I am mainly interested in what provisions are relevant during a Microsoft customer support process. If it is regulated in a more general term, please indicate the relevant ones.
Many thanks for your help.
Kind regards,
Furthuzer
Azure App Service
{count} votes
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VenkateshDodda-MSFT 25,246 Reputation points Microsoft Employee Moderator2023-12-20T13:25:03.0733333+00:00 @Forthuzer Thanks for reaching out to Microsoft Q&A. apologize for any inconvenience caused on this.
You can download SLA infomation from here: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1&assetType=285
I would you suggest you raise a support ticket to get more information about this.
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