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Microsoft Identity Manager 2016 upgrade - MSP patch keeps rolling back and failing to install

RDW 216 Reputation points
2020-10-30T19:18:07.85+00:00

Hi folks I'm trying to update our instance of Microsoft Identity Manager 2016 from version 4.3.1935.0 to version 4.6.263.0 via the provided MSP. I'm trying to update the MIM Service and Sync Components (we only use the SSPR element of MIM) and every time I run the MSP patch, it fails and rolls back. The patch I am trying to install is: MIMSyncService_x64_KB4512924 MIMService_x64_KB4512924

I've output verbose logs and the below are the relevant errors I am getting:

MSI (c) (E8:28) [20:44:32:690]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (E8:28) [20:44:32:690]: Note: 1: 2262 2: Error 3: -2147287038

DEBUG: Error 2749: Transform VL.2 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product version == 4.4.1302.0, found product version 4.6.34.0.

DEBUG: Error 2749: Transform VL.3 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product version == 4.6.31.0, found product version 4.6.34.0.

DEBUG: Error 2749: Transform VL.4 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product version == 4.6.33.0, found product version 4.6.34.0.

DEBUG: Error 2746: Transform EVAL.5 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

DEBUG: Error 2746: Transform EVAL.6 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

DEBUG: Error 2746: Transform EVAL.7 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

DEBUG: Error 2746: Transform EVAL.8 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

(E8:28) [20:44:32:706]: Transforming table Error.
MSI (c) (E8:28) [20:44:32:706]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (E8:28) [20:44:32:706]: Transforming table Error.

MSI (c) (E8:28) [20:44:32:894]: Skipping action: ErrorNotElevated (condition is false)

MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
MSI (c) (E8:84) [20:44:32:894]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
MSI (c) (E8:84) [20:44:32:894]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (E8:28) [20:44:32:972]: Doing action: DetectStoreServerIgnoreError
Action 20:44:32: DetectStoreServerIgnoreError.
Action start 20:44:32: DetectStoreServerIgnoreError.

MSI (c) (E8:B8) [20:44:32:987]: Invoking remote custom action. DLL: C:\Users\xxxx\AppData\Local\Temp\MSI6C5E.tmp, Entrypoint: DetectStoreServerIgnoreError

Action ended 20:44:33: DetectStoreServerIgnoreError. Return value 1.

CustomAction DetectServiceAccount returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (c) (E8:28) [20:44:33:206]: Doing action: SetupCompleteError
Action 20:44:33: SetupCompleteError.
Action start 20:44:33: SetupCompleteError.

Action 20:44:33: SetupCompleteError. Dialog created

Action ended 20:44:38: SetupCompleteError. Return value 2.

Property(C): ErrorDialog = SetupError

MSI (c) (E8:28) [20:44:38:316]: Product: Microsoft Identity Manager Synchronization Service - Update 'MIM Synchronization Service Hotfix KB KB4512924' could not be installed. Error code 1603. Additional information is available in the log file D:\MIM2016SP2\mimsyncservice.log.
MSI (c) (E8:28) [20:44:38:316]: Windows Installer installed an update. Product Name: Microsoft Identity Manager Synchronization Service. Product Version: 4.6.34.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: MIM Synchronization Service Hotfix KB KB4512924. Installation success or error status: 1603.

MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
MSI (c) (E8:28) [20:44:38:316]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
MSI (c) (E8:28) [20:44:38:316]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (E8:28) [20:44:38:316]: Product: Microsoft Identity Manager Synchronization Service -- Configuration failed.
MSI (c) (E8:28) [20:44:38:316]: Windows Installer reconfigured the product. Product Name: Microsoft Identity Manager Synchronization Service. Product Version: 4.6.34.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

Then the patch installer ends with the following (not errors):

MSI (c) (E8:28) [20:44:38:316]: Grabbed execution mutex.
MSI (c) (E8:28) [20:44:38:316]: Cleaning up uninstalled install packages, if any exist
MSI (c) (E8:28) [20:44:38:316]: MainEngineThread is returning 1603

Any ideas folks on why this patch is not applying? Thanks RW

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
6,432 questions
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Accepted answer
  1. Anonymous
    2020-10-31T13:12:31.973+00:00

    Identity Manager is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
    https://social.technet.microsoft.com/Forums/en-US/home?forum=ilm2

    --please don't forget to Accept as answer if the reply is helpful--

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  1. RDW 216 Reputation points
    2020-10-31T15:23:04.127+00:00

    Thanks @Anonymous . Will do.

    Cheers

    RW

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