Subscription disabled due to suspicious activity - cannot open support ticket to reenable

Question

I logged earlier today to my Azure acocunt to find my MSDN Azure subscription disabled due to suspicious activity that may not be in not be in accordance with Microsoft Acceptable Use policy. I cannot re-enable myself, and if I try to open a support ticket, I only get to step 2 where it gives me community/documentation links but no way to contact anybody to re-enable it.

There seem to be a few posts already about similar situations, and all advise to raise a support ticket.

Please, could somebody get in touch with me to reenable the sub? Thank you.

Answer 1

Hello Domingo Sanz

I’m sorry to hear that your subscription has been disabled due to suspicious activity. To reactivate your subscription, you can follow these steps^**[1]

1. Sign in to the Azure portal.
2. Go to Subscriptions and then select the canceled subscription.
3. Select Reactivate.

If you have other subscription types, you can contact support to have your subscription reactivated^. After your subscription is reactivated, there might be a delay in creating or managing resources^. I hope this helps! Let me know if you have any other questions. Reference Link: Reactivate a disabled Azure subscription

Answer 2

At the end, I was able to open a support case, the key was to click on return to support request when you get the reference documentation links, then click on 'Next' at the bottom, that gets you to Stage 3 where you can actually open the support case