Email Body Blank/Empty When Mail Is Sent from Draft

Question

Hi Team,

We are facing an issue where, Outlook send an empty body email when the mail is sent from Drafts folder. This issue started after updating the outlook to latest build 2311 (Build 17029.20108).

We have an Outlook Plugin developed in Visual Studio, C++, MAPI. This plugin connects the Outlook to server.

While checking the logs I have observed that when send mail from Drafts folder, the first call comes from Outlook is below one.

IMessage::DeleteProps() ->
  0 PR_RTF_COMPRESSED                         PT_BINARY 
  1 PR_HTML                                             PT_STRING8 
  2 PR_BODY                                             PT_UNICODE 
  3 PR_RTF_IN_SYNC                                 PT_BOOLEAN

The detailed scenario is as below:

1. Open the outlook.
2. Open new email compose windows
3. Write a subject and body, include TO list and save it to draft folder.
4. Now send email from draft folder.
5. Email gets sent properly but in SENT folder as well as at recipient end it doesn't have BODY part. Thought it has Subject.

Configuration:

OS: Windows 10, x64

Office: Outlook 365 Version 2311 (Build 17029.20108) And Version 2311 (Build 17029.20068)

Any known issue from Outlook side, any work around? Any pointers?

Thanks in advance,

Mahesh Amarelia

Answer 1

Hi @Mahesh Amarelia ,

Welcome to our forum!

The detailed scenario is as below:

1. Open the outlook.
2. Open new email compose windows
3. Write a subject and body, include TO list and save it to draft folder.
4. Now send email from draft folder.
5. Email gets sent properly but in SENT folder as well as at recipient end it doesn't have BODY part. Thought it has Subject.

Any known issue from Outlook side, any work around? Any pointers?

Based on my test on the Outlook 365 desktop client with the same version as yours (Version 2311 (Build 17029.20068)), the email sent from draft is sent successfully and the email body is not empty, which didn't reproduce your case. And i didn't find any related known issues about it. In order to further confirm the issue, please provide more information about your case:

• Do other users around you encounter the same issue?
• Does this issue occur on web mail?

It's suggested that you could try the below steps to troubleshooting:

1.It's suggested that you could try to use the Microsoft Support and Recovery Assistant, which works by running tests to figure out what's wrong and offers the best solution for the identified problem.

2.Considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

3.Considering the impact of some third-party programs on your computer, please try to perform a clean boot for windows and check if the issue still occurs.

Hope to help you!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.