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Remote desktop into Server 2019 keep crashing

CHRIS TARLING 0 Reputation points
2023-12-19T19:41:23.5233333+00:00

Remote desktop into Server 2019 keep crashing. I have a virtual machine on server 2019 hosting some apps and a SQL Database. Seemingly randomly during the day everyone who is RDP / MSTSC to the VM has their window freeze, we can still transact SQL data from external sources, the machine responds to pings and looks 'healthy' on the host, however, anyone with an open RDP window can't do anything, and no fresh RDP can open.

The only way to restore RDP access appears to be a VM reboot

I've disabled UDP via RDP via group policy but the issue persists. Clients are a mix of Win10 and Win11.

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,982 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,744 questions
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  1. Karlie Weng 19,146 Reputation points Microsoft External Staff
    2023-12-21T02:18:04.8+00:00

    Hello,

    Perhaps there's a service-related issue. Can you check for any crashes in your event log (application ID 1000) or other errors in your system log? Please verify if the console is still operational.

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