Microsoft authenticator's notifications not recevived

Question

Hi everyone,

I do not receive Microsft Authenticator notification. I have followed all the tips and prerequisite of the online support https://support.microsoft.com/fr-fr/account-billing/probl%C3%A8mes-courants-li%C3%A9s-%C3%A0-la-v%C3%A9rification-en-deux-%C3%A9tapes-pour-un-compte-professionnel-ou-scolaire-63acbb9b-16a1-47b9-8619-6a865e8071a5

But still I do not receive any notification.

Could you please help ?

Answer 1

You didn't tell us what happened? New phone? Authenticator reinstalled?

Assuming a 365 work / school account you may need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

If you are the admin (and blocked) then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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Answer 2

I have identified that when Express VPN is connected, I receive some but not all Authenticator notifications. If you're using a VPN product, try disconnecting it to see if notifications resume.