M365 Mailbox Management

Question

User mailbox was not maintained. There is NO litigation hold. I need a powershell command to delete "Recoverable Items" which is 30 GB. I also want to delete "Purges" which is also 30 GB. I don't think I have found the right powershell command but not for lack of looking. Can anyone shed some light please? From within OWA for this user, no matter how many times the deleted is emptied, it does not get rid of the 23 thousand emails. Purge shows nothing. Retain Deleted items is set for 0.

Answer 1

Hi @Un-Known,

If the user does not have any hold enabled, please run this cmdlet and wait for some time to see if the server can purge the items in the recoverable items:

Start-ManagedFolderAssistant -Identity "user"

If this does not work for you, to me this issue may need to be further troubleshooted from backend.

Please consider contacting support for help via opening a service request in Microsoft 365 admin center.

Thanks for your understanding.

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