Query on Viva Insights

Question

Hi All

I am using exchange 2016 hybrid environment. I have a shared mailbox which is created in onprem and migrated to online. Do Viva Insights support shared mailboxes. i have assigned Viva insight license to a shared mailbox. . Viva insight feature is greyed out on the shared mailbox. experts guide me.

Answer 1

Hi Glenn Maxwell

It primarily focuses on providing insights and analytics for individual users rather than shared mailboxes. The features are designed to help users understand and improve their own work habits, productivity, and well-being etc

for more details kindly follow this documentation link

https://learn.microsoft.com/en-us/search/?terms=viva%20insights%20shared%20mailbox

If this helps kindly accept the answer thanks muvh.