Hello Michele Califano,
Thank you for posting in Q&A forum.
If your machine is in the domain or workgroup?
If your machine is newly installed? Please make sure your machine is connected to Internet.
Did you have other accounts (local accounts or domain accounts if the machine is in domain)? If so, you can try other account to check.
I hope the information above is helpful.
If you have any question or concern, please feel free to let us know.
Best Regards,
Daisy Zhou