Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,948 questions
How to send dm even if the user has not installed the app in personal scope?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Manish Panwar
0
Reputation points
I am trying to build a bot which will have a few message extension to submit data and then I will make a request to my custom backend. I want to save the data and want to send dm to the user.
I am planning to expose a route from my botbuilder restify server (built by teams toolkit) to send a dm to the user (from bot's account) because I could not find a way to send a dm without bot framework.
The only problem is when I am trying to send a dm I am getting an error saying "Bot is not installed in user's personal scope", which is true because the app is only installed in a team.
How can I tackle this problem? Basically I am building a feedback bot for companies so I want to proactively send dm message to all the employees and admins. What are different ways to do this thing.
Feel free to ask about any other information if you need, thanks!
Microsoft Teams Development
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 65%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meghana-MSFT 4,116 Reputation points Microsoft External Staff2023-12-27T06:13:05.33+00:00 To send proactive direct messages to users, your bot needs to be installed in the user's personal scope. You have below options -
- Install the bot as a personal app: You can ask each user to install the bot as a personal app. This way, the bot will have access to send DM messages to individual users. Once the bot is installed as a personal app, it will have the necessary permissions to send DM messages.
Use the Microsoft Graph API: You can use the Microsoft Graph API to proactively install your bot for users. This allows you to send DM messages to users who haven't installed or previously interacted with your app. You can use the
/teams/{teamId}/installedAppsendpoint to install the bot for users in a team. This will give your bot access to send DM messages to those users. -
Manish Panwar 0 Reputation points
2023-12-27T08:14:43.65+00:00 Thanks @Meghana-MSFT !
I tried the notification bot sample from vscode team toolkit extension and it is able to send a dm to a user without requiring the user to install the app so it solved my problem.
Let me know if notification bot process is wrong for my use case.
-
Meghana-MSFT 4,116 Reputation points Microsoft External Staff
2023-12-28T07:41:05.65+00:00 @manish pawar - Glad your issue is resolved. Even the notification bot application needs to be installed with the corresponding scope before sending notification. https://learn.microsoft.com/en-us/microsoftteams/platform/bots/how-to/conversations/notification-bot-in-teams?tabs=ts1%2Cts2%2Cts3%2Cts4%2Cjsts%2Cts5#:~:text=Bot%20application%20needs%20to%20be%20installed%20with%20the%20corresponding%20scope%20before%20sending%20notification.
-
Meghana-MSFT 4,116 Reputation points Microsoft External Staff
2023-12-28T07:43:38.26+00:00 This issue is being tracked here at https://techcommunity.microsoft.com/t5/teams-developer/how-to-send-dm-even-if-the-user-has-not-installed-the-app-in/m-p/4017002/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExRTlNBNFNYWU5DUDhTfDQwMTcwMDJ8U1VCU0NSSVBUSU9OU3xoSw#M9182. Please follow this thread for further updates. Thank you.
Sign in to comment
Sign in to answer