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I am unable to login to my azure admin portal

Prasad Pitale 0 Reputation points
2023-12-27T14:17:10.5066667+00:00

I am unable to login to the Azure admin portal. I have the admin credentials but every time it asks me to Open the Authenticator app, and enter the number shown to sign in.​​ I didn't get any number in the app so I selected the option "If you can't use an app right now get a code a different way." but it again asked for the code from the authenticator app.

I am the only admin in my organization. Need help to resolve the issue.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator
    2023-12-28T03:59:10.6366667+00:00

    @Prasad Pitale

    Thank you for posting this in Microsoft Q&A.

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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