I cannot login to my partner account and cannot add it to my authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 79%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Amanda Parker
5
Reputation points
I am the administrator for our business account and cannot login to either the partner centre or my personal account.
The issue seems to be authentication. When I try and login it asks for the code from the authenticator app but my account is not on the app. When I try and add it, I get the same message, ie use the Authenticator app to approve sign in.
Its ground hog day! Help please.
Ideally I'd like to contact Microsoft support but can't do that without logging in. I can't even access online chat. Based in teh UK so UK info and numbers if possible please.
Microsoft Security | Microsoft Authenticator
{count} vote
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2024-01-01T06:52:50.2866667+00:00 Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. Please note, you could use another account to open the ticket. Then ask questions about your original account. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
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Amanda Parker 5 Reputation points
2024-01-01T11:56:22.39+00:00 Thank you Roy. I have got to the Create a New Support Request page but cannot get past that. If I put in Partner centre then I get sent to the partner centre page. What should I choose to get a live chat option or a phone number? The phone number in the list (0)344 800 2400 is fully automated.
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Anonymous
2024-01-02T02:34:58.8066667+00:00 As I mentioned, since you are not able to use your original account, please use another account to create a support ticket first and ask your question.
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Amanda Parker 5 Reputation points
2024-01-02T08:36:47.9866667+00:00 Thanks, yes, I did that but still cannot get past the automated answers.
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Anonymous
2024-01-02T08:59:03.62+00:00 The ticket should be email support. If you received message that your ticket is created successfully, then please just wait for engineer to check it.
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Amanda Parker 5 Reputation points
2024-01-02T10:46:28.0666667+00:00 Sadly not. Thank you though, I'll keep trying.
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Amanda Parker 5 Reputation points
2024-01-03T16:23:44.41+00:00 I managed to get through by phone to the data protection MFA team. All solved. Thanks for the help.
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Anonymous
2024-01-04T01:42:08.56+00:00 Glad to hear that. Having a good day!
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