How to add email to outlook app on MacBook?

Question

Having problem adding email account to Outlook on a MacBook. It worked in the past but stopped receiving mail. I reloaded the app and added yahoo and gmail accounts, but the primary email which is also the user id for the Microsoft account hits an error. First, it says the email is associated with multiple accounts and asks either work/school or personal. I answer personal and it shows "Something went wrong [2002]" with this in the footer:

Correlation Id: fe13de70-18fa-f142-b19c-7f7dc2839dc1

Timestamp: 2023-12-31T01:14:54.000Z

DPTI: 4c0a3a2ea1e76ca9f9fde47258641f86acca1f60c62cfae32f37ae1f13f695e9

Error Tag: 9hehw

Error Code: 0

Answer 1

Hi @Peter Graham ,

Welcome to our forum!

It worked in the past but stopped receiving mail.

Have you done specific operations before that?

but the primary email which is also the user id for the Microsoft account hits an error.

Would you please provide a screenshot of it for our better research? (In order to avoid the privacy, please remember to hide your personal information.)

And what's the version of your Outlook for Mac? (Outlook>About Outlook) Please make sure you have upgraded your Outlook to the latest version.

According to your title, I noticed that you are concerned about how to add an account in Outlook for Mac, please refer to this article: Add an email account to Outlook.

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