My computer won't load

Question

I was factory reseting my laptop beacuse I needed to while it was restarting my laptop randomly turns off so now the start up screen shows up then it dissappear then comes back fyrr it's been doing this for about 20 minutes

Answer 1

Hello,

If your laptop is experiencing issues during the factory reset process, it’s possible that there may be an underlying problem causing it to randomly turn off. Here are a few steps you can try to troubleshoot the issue:

Power cycle your laptop: Turn off your laptop completely, unplug it from the power source, and remove the battery (if possible). Hold down the power button for about 15-20 seconds to discharge any residual power. Then reinsert the battery (if applicable), plug in the power source, and try turning it on again.

Try booting into Safe Mode: Restart your laptop and continuously press the F8 or Shift + F8 key (depending on your laptop model) before the Windows logo appears. This will allow you to boot into Safe Mode, which loads a minimal set of drivers and services. If your laptop stays on and operates normally in Safe Mode, it may indicate a software or driver issue. Then we could try a clean boot and video card driver to check.

Best Regards