MCM client show offline with "Bgb client agent is disabled" message after reinstall

Question

Hi,

We are running on MCM 2309 and just uninstall and reinstall the MCM client on 3 servers (Svr1, 2 and 3). Svr1 show online in MCM console. But Svr2 and Svr3 show offline.

Checked no error in BgbServer.log and BgbMgr.log in MCM server.

Then I checked log on all of the 3 servers, all of them have some 0x80041013.

The different of them is the CCMNotificatoinAgent.log, Svr2 and Svr3 stuck as below:

Bgb client agent is starting...

Bgb client agent is disabled.

TCP Listener is disabled.

BgbController main thread is started with settings: {bgb enable = 0}, {tcp enabled = 0}, {tcp port = 0} and {http enabled = 0}.

Wait 3600 seconds for event notification

Any idea?

Answer 1

We found the BIT services was stopped on the client servers. The agent show online after the BIT services start.

Answer 2

Hi,

Thank you for posting in Microsoft Q&A forum.

1,Please review Windows Firewall configuration for the TCP port used by client notification and make sure the TCP (port 10123) or HTTP (port 80) is listening on the problematic SCCM clients.

Similar thread for your reference: SCCM CB 2002 agent - BGB client agent disabled

2,If possible, we could restart Svr2 and Svr3 to have a try.

3,Are the servers in the same boundary group? Please make sure there is no firewall blocking the communication between the clients and management points.

Besides, here is the similar post we could refer to, it says that default gateway is not set in DHCP options.

https://www.windows-noob.com/forums/topic/16183-bgbagent-bgb-client-agent-is-disabled/

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 3

Hi,

Thanks very much for your feedback and sharing. We're glad that the issue is gone now. It's appreciated that you could click "Accept Answer" to the helpful reply, this will help other users to search for useful information more quickly. Here's a short summary for the problem.

Problem/Symptom:

Two servers show offline after uninstalling and reinstalling MCM client agent. In CCMNotificatoinAgent.log, we can see below message:

Bgb client agent is starting...

Bgb client agent is disabled.

TCP Listener is disabled.

Solution/Workaround:

Found the BITS services was stopped on the client servers. The agents show online after the BITS services start.

Thanks again for your time. Have a nice day!

Best regards,

Simon

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