Users not receiving B2C email verification code
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 78%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Ammarah Yousaf
125
Reputation points
We have been using MSFT B2C for our application authentication process for a couple of weeks. However, we have noticed that users are not receiving email verification codes to access their accounts. We have confirmed with them that the emails are not landing in their spam folder, and we have also tested the system using our personal email addresses.
- Activity Date - 01/03/2024
- Activity Type - Send verification email
Let me know if you need any more information to help resolve this issue.
Windows for business | Windows Client for IT Pros | Directory services | Active Directory
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
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Deepika Mahant 36 Reputation points2024-01-03T14:03:47.0766667+00:00 Yes I am facing same problem now, it was working fine before though
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Himabindeswara Rao Tammireddy 40 Reputation points2024-01-03T14:04:51.5233333+00:00 Hi,
Even we are having the same issue mate
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Jones, Sean 30 Reputation points2024-01-03T14:16:09.6133333+00:00 Same here
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
David Kelly 15 Reputation points2024-01-03T14:17:15.17+00:00 We are also experiencing this issue as of approximately 7 hours ago.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 92%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Molik Miah 20 Reputation points2024-01-03T14:18:08.19+00:00 Same with our company. We have checked all our email filters and we have not received anything. Last time we tested this service was in December and it was working fine.
Can we please look into this issue ASAP!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 40%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bartjan Boer 10 Reputation points2024-01-03T14:32:23.37+00:00 Here we have the same problem now for 6-7 hours. Is there anything known about the issue?
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Aschwin 5 Reputation points2024-01-03T14:49:54.0566667+00:00 Same here, Also created a question. https://learn.microsoft.com/en-us/answers/questions/1476344/user-not-receive-a-b2c-verification-code-email
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Jones, Sean 30 Reputation points
2024-01-03T14:57:28.1+00:00 According to MS:
Impact Statement: Starting at 08:45 UTC on 03 January 2024, you have been identified among a subset of customers whose end users using Azure Active Directory B2C may experience failures for email verification when trying to sign-up or sign-in to B2C applications. Password resets by end users may also experience failures. Retries might be successful. The service on which Azure Active Directory B2C relies on experienced an outage due to the faulty node.
Current Status: As a part of mitigation strategy the dependent team is working on exploring possible mitigation workstreams. The previous mitigation actions, taking faulty node out of rotation and adding additional resources were unsuccessful. We apologize for any inconvenience this has caused. The next update will be provided in 3 hours or as events warrant.
2 hours ago
Impact Statement: Starting at 08:45 UTC on 03 January 2024, you have been identified among a subset of customers whose end users using Azure Active Directory B2C may experience failures for email verification when trying to sign-up or sign-in to B2C applications. Password resets by end users may also experience failures. Retries might be successful. The service on which Azure Active Directory B2C relies on experienced an outage due to the faulty node.
Current Status: The dependent team is working in taking faulty node out of rotation and adding additional resources to remediate the impact. The next update will be provided in 2 hours or as events warrant.
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Jordan Farr 0 Reputation points2024-01-03T15:15:30.6066667+00:00 Looks like our org is getting this problem as well.
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Finnerty, Sean 0 Reputation points2024-01-03T15:50:58.2833333+00:00 Our org has the same exact issue this morning
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Michael Hughes 16 Reputation points2024-01-03T17:25:55.7666667+00:00 Currently experiencing same issue at our Org
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