Hosted my website on Azure storage static website but it’s slow on some devices

Question

Hosted my website on Azure storage static website but it’s slow on some devices

nopua 40

I hosted my website to azure storage static website and it doesn’t load on some devices it’s loads phone on my phone and laptop but doesn’t load on my brothers phone

It loads fine on 2 of my friends phone still doesn’t load or is too slow on 2 of my other friends phone so I don’t understand the issue or what’s going on

KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-04T11:27:55.72+00:00
@nopua

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that you are experiencing performance issues with your static site hosted in Azure Storage Account.

Azure Storage Account only hosts static pages.

It is quite possible that the performance issues are arising from the ISP.

or From the different resolutions of the devices (application code)

Based on the verbatim, I see the issue is mostly reproducing in mobile devices such as cell phones.

This mostly indicates that the site may not be responsive.

Can you elaborate more on this?

Like, is it a performance issue - slow loading?

Or the page never loads at all?

In this case, what is the HTTP Response Status you are getting?

Are you able to repo this using servers (PCs) from different locations/ISPs.

Or is this happening only with mobile devices.

Cheers,

Kapil
nopua 40 Reputation points

2024-01-04T19:36:12.8766667+00:00

i have not tried the website on another laptop but it works fine on mine i only sent links to my friends to test then i was told about it some complained it was too slow some said it was fast some it did not open it just kept loading but i do not know if at the end of the day it opened for those who said that the site did not load but i just came to understand why
as for the http rensponse status i am not sure of what they got it was just blank with the browser loading while some the loading was loading endlessly

i think it is a performance issue because there was no 404 or 500 or any kind of error when trying to open it

and i do not think it is from the code because although this is the first time i am using azure it was fine without complaints when i use another hosting server sometime ago and works fine locally

this is the link thisisnopua.io you can test it on yours to see if you experience something simliar
KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-05T10:32:43.0166667+00:00
@nopua ,

Silvia Wibowo 's observation is correct.

The site https://www.thisisnopua.io/ seems to be working

while https://thisisnopua.io/ is not. (not a performance issue, the site is not loading at all)

Please provide complete details for us to troubleshoot this.

And I can see TLS is configured , which makes me wonder if you are either using Azure CDN or Azure AFD. (I believe it should be AFD)

In any case,

Please note "www.domain.com" and "domain.com" are not same.

The latter is what we call apex domain.

If you are using Azure CDN and want to use apex domain

See : https://learn.microsoft.com/en-us/azure/cdn/onboard-apex-domain

If you are using Azure AFD and want to use apex domain:

See : https://learn.microsoft.com/en-us/azure/frontdoor/front-door-how-to-onboard-apex-domain?pivots=front-door-standard-premium

Cheers,

Kapil.
KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-08T07:19:15.94+00:00

@nopua

May I know if you got a chance to review my previous comment?

Please let me know if you are facing any challenges or if there are any follow-up questions, I shall be glad to address them.

Thanks,

Kapil
nopua 40 Reputation points

2024-01-08T11:11:41.2433333+00:00

Thanks for the help and i just got the chance to review all the answers and they were right about the apex domain issue i am using azure blob storage static website and azure cdn to cofigure the domain and i enabled require secure transfer. i will try the links mentioned to use apex domain
KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-09T09:35:59.12+00:00

@nopua

Glad we could be of assistance.

Thanks for your continued contribution on Q&A and appreciate much for taking the time to share your feedback.

Cheers,

Kapil

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KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-04T11:27:55.72+00:00

@nopua

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that you are experiencing performance issues with your static site hosted in Azure Storage Account.

Azure Storage Account only hosts static pages.

It is quite possible that the performance issues are arising from the ISP.

or From the different resolutions of the devices (application code)

Based on the verbatim, I see the issue is mostly reproducing in mobile devices such as cell phones.

This mostly indicates that the site may not be responsive.

Can you elaborate more on this?

Like, is it a performance issue - slow loading?

Or the page never loads at all?

In this case, what is the HTTP Response Status you are getting?

Are you able to repo this using servers (PCs) from different locations/ISPs.

Or is this happening only with mobile devices.

Cheers,

Kapil
nopua 40 Reputation points

2024-01-04T19:36:12.8766667+00:00

i have not tried the website on another laptop but it works fine on mine i only sent links to my friends to test then i was told about it some complained it was too slow some said it was fast some it did not open it just kept loading but i do not know if at the end of the day it opened for those who said that the site did not load but i just came to understand why
as for the http rensponse status i am not sure of what they got it was just blank with the browser loading while some the loading was loading endlessly

i think it is a performance issue because there was no 404 or 500 or any kind of error when trying to open it

and i do not think it is from the code because although this is the first time i am using azure it was fine without complaints when i use another hosting server sometime ago and works fine locally

this is the link thisisnopua.io you can test it on yours to see if you experience something simliar
KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-05T10:32:43.0166667+00:00

@nopua ,

Silvia Wibowo 's observation is correct.

The site https://www.thisisnopua.io/ seems to be working

while https://thisisnopua.io/ is not. (not a performance issue, the site is not loading at all)

Please provide complete details for us to troubleshoot this.

And I can see TLS is configured , which makes me wonder if you are either using Azure CDN or Azure AFD. (I believe it should be AFD)

In any case,

Please note "www.domain.com" and "domain.com" are not same.

The latter is what we call apex domain.

If you are using Azure CDN and want to use apex domain

See : https://learn.microsoft.com/en-us/azure/cdn/onboard-apex-domain

If you are using Azure AFD and want to use apex domain:

See : https://learn.microsoft.com/en-us/azure/frontdoor/front-door-how-to-onboard-apex-domain?pivots=front-door-standard-premium

Cheers,

Kapil.
KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-08T07:19:15.94+00:00

@nopua

May I know if you got a chance to review my previous comment?

Please let me know if you are facing any challenges or if there are any follow-up questions, I shall be glad to address them.

Thanks,

Kapil
nopua 40 Reputation points

2024-01-08T11:11:41.2433333+00:00

Thanks for the help and i just got the chance to review all the answers and they were right about the apex domain issue i am using azure blob storage static website and azure cdn to cofigure the domain and i enabled require secure transfer. i will try the links mentioned to use apex domain
KapilAnanth-MSFT 49,421 Reputation points Microsoft Employee Moderator

2024-01-09T09:35:59.12+00:00

@nopua

Glad we could be of assistance.

Thanks for your continued contribution on Q&A and appreciate much for taking the time to share your feedback.

Cheers,

Kapil

Answer 1

Hi @nopua , I understand that you use Azure Storage Static Website for your website thisisnopua.io.

I tried loading your website, with www (https://www.thisisnopua.io) it's accessible and quite fast, but root/apex domain (https://thisisnopua.io) does not load (timeout). I suspect the issue is in the custom domain mapping. Azure Front Door does not support root/apex domain as mentioned here.

Please confirm:

Are you using Azure Blob Storage Static Website or Azure Static Web App?
How do you configure custom domain? Using Azure Front Door or Azure CDN?
Do you enable require secure transfer in your Storage Account?

If possible, use subdomain (www.thisisnopua.io) as some service has limitations for root/apex domain.

Please accept an answer if correct. Original posters help the community find answers faster by identifying the correct answer. Here is how.

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Hosted my website on Azure storage static website but it’s slow on some devices

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