Need help related to update!

Question

Hello there,

I need your help; I have a critical issue with my laptop. I have restarted my laptop many times, but the result is the same: the system is asking me to restart your PC to complete the update.

I have already restarted my PC more than 10 times, but the issue still remains the same.

I have attached screenshots of my issues. Can anyone please help me with this?

Thank you in advance.

Shourov

Answer 1

Hello Sheikh Shourov

Here are some steps you can try to resolve the issue:

1. Run the Windows Update Troubleshooter. You can find this by going to Settings > Update & Security > Troubleshoot > Windows Update.
2. If the issue persists, try resetting the Windows Update components. You can do this by opening Command Prompt as an administrator and running the following commands:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

3.What is the patch number you want to install? Have you tried manually installing patches in the Microsoft Update Catalog?

Best Regards,
Hania Lian

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