My laptop has a purple screen of death and it cant charge

Question

The first problem was the charger was not working even if I got a new charger it didn’t fix anything. So I stopped using my laptop for 5 months and today I turned it back on to find a purple screen of death and it’s extremely slow. I can’t update the drivers because it can’t pop up and if I close a tab it leaves a ghost mark? What should I do?

Answer 1

Hi Jihan,

Welcome to Microsoft Q&A.

Check below questions to narrow down the issue.

1. What changes had been made before the issue started? (Patch, hardware, application update and so on. )
2. Do we see the blue screen? Is there an Error Event Id 1001 in system Event log?
3. What is the Bugcheck code?
4. Is the server able to run normally if you reboot it?

Try following methods to fix this issue:

1. You can try boot into safe mode.
2. Try run the hardware diagnostics supplied by the manufacturer or contact them directly for help.
3. Disable 3rd party anti-virus software in safe mode and then reboot.

Best regards,
Molly

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