Microsoft authenticator

Question

So today I went to login to a website and auto fill wasn't filling in the passwords as usual so I thought 💭 strange il check the authenticator app and all bar one of my passwords has completely disappeared so I cleared the data off the app and recovered from backup but my passwords are still just gone

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

or this article

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

Answer 2

Passwords disappeared from edge and authenticator and after restore only one password was there out of hundreds

Answer 3

Passwords disappeared from edge and authenticator and after restore only one password was there out of hundreds

Answer 4

Hi @MarkB Jr ,

You could try following methods check if this helps unblock you:

1.Navigate to edge://settings/passwords, check if there are saved password.  
2.Navigate to edge://settings/profiles/sync and check if the Passwords option is enabled. If enabled, you could try to Re-sync data to this device and click Re-sync now.
3.Please help check whether the Passwords option is enabled in edge://settings/clearBrowsingDataOnClose. If this option enabled, the password may have been cleared.
Also, you could try to reset the Edge browser by going to edge://settings/reset, click on the “Restore settings to their default values” option and click Reset.
If you have any third-party security software, please disable them and restart your computer to check if the issue persists.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Best Regards,

Wenying Lu