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Not getting prompt in Authenticator to enter numbers

Rich Herbert 0 Reputation points
2024-01-06T15:31:15.72+00:00

Hi there,

My authenticator app is not giving me a prompt or notification to enter the 2-digit code so I can't access MS Teams.

Can you help?

Thanks!

Microsoft Security | Microsoft Authenticator
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  1. Vahid Ghafarpour 23,600 Reputation points Volunteer Moderator
    2024-01-07T00:43:00.85+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I hope this video can help you:

    https://www.youtube.com/watch?v=dRHoId0-8qA

    or this article

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Common problems with two-step verification for a work or school account - Microsoft Support

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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