Microsoft Authenticator App Not Working

Question

Hello! I have a school Microsoft account that requires me to sign in to access any of my school related documents but, when I try to sign in, it asks me press the code in my authenticator app. Despite that, there is no code in the app. I made sure clocks are synced (on the three devices I’ve tried to sign in on) and when I press ‘I don’t have my authenticator app right now’, it tells me to open a code in the app. I’ve tried deleting the app and nothing works! I tried adding the account to the authenticator app again but it asks me to open the code in the app, which I’m trying to sign in on! I’m not signed in to any other authenticator app besides the one on my phone and I need help! Thank you!

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

or these articles

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40 Common problems with two-step verification for a work or school account - Microsoft Support In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator. ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **