DocumentAI Studio - Unable to switch directory

Question

DocumentAI Studio - Unable to switch directory

R Razaq 0

Signed up a new Azure Subscription and added DocumentAI. Now trying it out and when loggin into DocumentAI Studio, it's using the wrong default directory. When click to switch directory and selected the one with the Azure Subscription, it doesn't throw an errors, but doesn't actually do anything.

VasaviLankipalle-MSFT 18,681 Reputation points Moderator

2024-01-08T21:29:45.6533333+00:00

Hello @R Razaq , Thanks for using Microsoft Q&A Platform.

Is it possible to share more details with us?

Are you able to login to Azure Portal using this subscription details. Pleas retry to login to the Azure portal with the new Azure Subscription details and try to check the Document intelligence Resource you have created.
VasaviLankipalle-MSFT 18,681 Reputation points Moderator

2024-01-11T00:37:41.3166667+00:00

Hello @R Razaq , are you still facing this issue?
R Razaq 0 Reputation points

2024-01-11T09:55:08.06+00:00

Hi, Thanks for picking this up Vasavi. Yes i still had the issue and in the end deleted my account and re-created a fresh one and that worked. I think my azure account had two accounts and i couldn't ever switch in Doc AI.
R Razaq 0 Reputation points

2024-01-11T09:55:36.36+00:00

Created new account as could not resolve issue
VasaviLankipalle-MSFT 18,681 Reputation points Moderator

2024-01-17T22:27:08.6333333+00:00

Hello @R Razaq , Sorry for the inconveniences caused. Looks like there was an issue that has been fixed and deployed by the product team on Jan 14, 2024. I hope this should work well on your end as well. Could you please confirm on this?

1 answer

Your answer

VasaviLankipalle-MSFT 18,681 Reputation points Moderator

2024-01-08T21:29:45.6533333+00:00

Hello @R Razaq , Thanks for using Microsoft Q&A Platform.

Is it possible to share more details with us?

Are you able to login to Azure Portal using this subscription details. Pleas retry to login to the Azure portal with the new Azure Subscription details and try to check the Document intelligence Resource you have created.
VasaviLankipalle-MSFT 18,681 Reputation points Moderator

2024-01-11T00:37:41.3166667+00:00

Hello @R Razaq , are you still facing this issue?
R Razaq 0 Reputation points

2024-01-11T09:55:08.06+00:00

Hi, Thanks for picking this up Vasavi. Yes i still had the issue and in the end deleted my account and re-created a fresh one and that worked. I think my azure account had two accounts and i couldn't ever switch in Doc AI.
R Razaq 0 Reputation points

2024-01-11T09:55:36.36+00:00

Created new account as could not resolve issue
VasaviLankipalle-MSFT 18,681 Reputation points Moderator

2024-01-17T22:27:08.6333333+00:00

Hello @R Razaq , Sorry for the inconveniences caused. Looks like there was an issue that has been fixed and deployed by the product team on Jan 14, 2024. I hope this should work well on your end as well. Could you please confirm on this?

Answer 1

Hello @R Razaq , sorry for the inconveniences that caused you.

It seems that other customers have also experienced the same issue, the product team has identified and fixed the bug. The fix was deployed earlier this week (around Jan 14), so it should work well on your end too.

Can you please confirm if the switch directory option is working properly in Document Intelligence Studio?

If you have any further questions or encounter any other issues, please don't hesitate to let me know.

Thank you again for your time and patience throughout this issue.

I hope this helps.

Regards,
Vasavi

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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DocumentAI Studio - Unable to switch directory

1 answer

Your answer