Authenticator App

Lisa Woods 0 Reputation points
2024-01-08T20:36:45.9133333+00:00

I have upgraded my iphone and now my authenticator app is not working. Microsoft suggests entering the 6 digit code on the app into the microsoft account page but the code on authenticator is 8 digits long, is anyone able to give me some advice?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Thameur-BOURBITA 35,431 Reputation points
    2024-01-08T20:47:12.9+00:00

    Hi @Lisa Woods

    You can ask your administrator with Global admin account to reset your Entra ID account and let you re-register using Microsoft Authenticator on your phone as mentioned in the screenshot below:

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    Please don't forget to accept helpful answer

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