I am unable to log in to the security verification page under My Account to make changes for two-factor authentication. What should I do?

Question

I want to log in to the security verification under My Account to update my security information. However, I am always prompted to enter the code displayed in Microsoft Authenticator, but I cannot bind my account in Microsoft Authenticator to receive the verification code.

I have two organizations associated with my account. After manually binding the account in Microsoft Authenticator, it defaults to binding with my other organization instead of the one I currently want to log in to. As a result, I am unable to receive the verification code in Microsoft Authenticator.

What should I do in this situation? How can I log in to My Account to update my security information?

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

Did you check this article:

Common problems with two-step verification for a work or school account - Microsoft Support

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