Recurring problem with the operation of the new Teams

Question

Recurring problem with the operation of the new Teams

Patrycjusz Goniowski 25

Good morning,

We have a problem with MS Teams in our company. The problem applies to all devices that have been forced to use the new Teams at the policy level in Intune. The situation is such that there is such a vicious circle. The new Teams works fine for a while, then after a few days it returns to the old Teams and the following error begins to appear when system boots: po rozruchu

from now on you can't join meetings and the following pops up appear:

nie mozna dolaczyc

It is also impossible to switch Teams to the new version, which is indicated by the following message:

teams error

There have been many attempts to remove all Teams from the control panel and Windows settings, deleting settings from appdata\local and appdata\roaming. After cleaning and fresh installation, the new Teams works fine for a while, or as I wrote, after a few days the problem returns again. I will also add that the c:\programfiles\windowsapps folder had errors in the security settings, but I tried to repair something there and it didn't help - unfortunately, I don't have a screenshot of what it looked like before...

Please help me.

Best regards

2 answers

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Answer 1

Anonymous

Hi @Patrycjusz Goniowski

Are users within your organization experiencing the same issue using the Teams web client?

If the Teams web client is running properly, we assume you are having some issues installing Teams for your Teams users.

Please refer to Troubleshooting installation issues in the new Teams client to see if the issue is resolved.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Anonymous

2024-01-12T07:40:54.9066667+00:00

Hi @Patrycjusz Goniowski

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Anonymous

2024-01-15T02:48:26.16+00:00

Hi @Patrycjusz Goniowski

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
Patrycjusz Goniowski 25 Reputation points

2024-02-02T07:59:24.07+00:00

Hi,

Everyone in the company who has Teams New allowed in their policies has these problems. Obviously, there is a problem with the installation of Teams, the problem is that it work well just after celaning folders and old versions and fresh installation, and then after a day or two it breaks down... And we install the classic version from the software center that we have always used... In addition. We noticed that about 300 stations that are not allowed to install the new teams still have it installed. We don't know where or why. I'm counting on further tips...

Best regards
Anonymous

2024-02-05T05:18:10.5833333+00:00

Hi @Patrycjusz Goniowski

We will conduct further research and testing on your problem, and if there is a better solution, we will contact you as soon as possible.
Thank you for your understanding and support.

Answer 2

Patrycjusz Goniowski 25

Hello, I'm leaving it here for others with similar problems. In our company we used a workaround to use Skype and Teams in parallel and to load statuses in the office from Skype, not from Teams. We changed the value of IDefaultIMApp to Lync in the HKCU\Software\IM Providers key with a script and revoked permissions to this key for all users as in the screenshot:
User's image

Couse of that we had problem with New Teams starting.

you can close this topic.

Best regards

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Recurring problem with the operation of the new Teams

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