My account and a brand new account are both locked to a tenant I am no longer a part of, and have been removed from.

Question

I was an Admin for a tenant that I used my Personal account to test some external account interactions. Later, after I'd moved on from that admining that Tenant, I went to spool up a tenant of my own, but get errors logging into Azure, suggesting that I was still connected to the Tenant. I called the admin and they removed me from the tenant.

However, I still get the same errors. The only difference is that the tenant is referred to by Tenant ID now, rather than Tenant Name. So I spooled up a whole new @outlook.com account, but when I log into Azure, I get the exact same errors, saying that even this brand new account is also linked to that tenant.

This is preventing me from spooling up my own tenant.

This is the Errors I'm getting:

The portal encountered an issue while attempting to retrieve access tokens. We suggest attempting to sign in again, or alternatively, continuing without access tokens, although this may result in a suboptimal user experience. Additional details: interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: af5a75cf-f61a-467f-9e23-c032e881a201 Correlation ID: ebc148da-c155-4bc0-a6e0-3ce27fbc6fb2 Timestamp: 2024-01-09 15:00:52Z.

{
  "sessionId": "6531e2d43c2242c28643afef924be381",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: bd0e1745-9100-4706-a01c-54b279b70d04 Correlation ID: e84904f9-e931-4828-a0d8-ee19ae526d1b Timestamp: 2024-01-09 15:07:22Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

Thank you for any support.
Paddy

Answer 1

Hi @Patrick Stephens ,

Thanks for reaching out.

Please refer to this https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst to understand the issue and solution.

Hope this will help.

Thanks,

Shweta

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