I have linked my personal account with my My MPN account yet the certification I hold does not show up in the MPN certifications extract. This is happenening to many other people in my company.

Question

I have linked my personal account with my My MPN account yet the certification I hold does not show up in the MPN certifications extract. This is happenening to many other people in my company. I have the AZ-900 and it does not show up on the MPN extract of certifications that the admins pull. Other certifications are showing up for some users but none are showing up with the AZ-900. We aren't sure what the issue is but we need to get this resolved to get the certifications for employees who are registered with the MPN and have linked their training accounts to show up.

Answer 1

MVA learning is supported on their own forums. I'd logon here with same credentials used for testing
https://learn.microsoft.com/en-us/learn/certifications/help

and if not found you can request help with profile linking / merge in dedicated forums here.
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_dash
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_incorrectmissing
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link-mcp_supportother

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