Hello, consider disabling all ad-ons and open the apps again to test. Also, disable hardware acceleration from the applications. Sometimes that causes issues.
Office apps crashes as I open them
Hi, I'm using Office 365 on a laptop with Windows 11 Home.
Since yesterday, Office has been constantly crashing whenever I load the apps.
I've tried the following steps:
- Tried "Quick Repair" and "Online Repair" on the control panel.
- Opening Word/Excel, etc., in safe mode
(using commands like 'ctrl + r excel /safe' or 'word/safe') - still crashes. - Using Microsoft Support and Recovery Assistant for Office 365 to uninstall and then reinstall Office 365 - the problem persists.
- Deleting AppData\Local\Microsoft\Office and AppData\Roaming\Microsoft\Office, which helped for a minute or two, but then it crashed again.
I don't receive any dialog explaining the cause of the crash. Any advice?
2 answers
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Emi Zhang-MSFT 27,641 Reputation points Microsoft Vendor
2024-01-12T02:44:53.89+00:00 Hi,
Did you mean you cannot open Office application directly?
Did you get any error message?
I suggest you try to download the Office uninstall too to help you complete uninstall Office and try to re-install it:
https://aka.ms/SaRA-officeUninstallFromPC
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