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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 89%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
I am attempting to enable text/SMS notifications through my Teams booking calendar, and I am unable to do so. When creating or editing a service, on the notification tab, "Enabled text message notifications for your customer" is checked off. However a message appears underneath that says "This feature requires a Teams Premium license. Contact a global administrator at your organization to request one." I have a Teams Premium (Trial) license that has been assigned to all my users (3 total). It has been over 24hrs since the licenses have been activated and assigned. I have checked in the Org settings, and the SMS option is enabled. I have looked through all other documentation and I cannot find any other instructions that explain what to do. I am not using Teams on the desktop, this is only being used through the web browser and I have tried logging out and clearing my cache with no success.
Here is a screenshot for reference.
Oddly enough, I tested the booking calendar and entered my cell phone number, and the SMS function is working. However there is no options in the service settings to adjust any settings for SMS as there is for email reminders.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 49%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Hi @Michael DiCorato
Could you please describe your current problem? Does the SMS feature only work for your account and not for other users' accounts?
Hi, Thank you for you reply. I have 3 users total. My booking calendar is a shared company calendar for all 3 users. My teams account shows 4 users. The 3 actual users, and an account created for the booking calendar itself. I have assigned the Teams Premium license to all 4 of these accounts. You can see from the screen shot above, that the check box for Text Message notifications is enabled with a message below it stating that Teams Premium is required. I have no other options to control Text Message notifications, and Teams Premium licenses have been assigned, as well as enabled in Org Settings from my Admin panel. Why am I still seeing a message stating "teams premium is required" and why do I have no other options for reminder settings? I have tested the booking calendar. When I go to my booking page acting as a client, I enter my details including phone number, and I can successfully book an appointment, and I do receive a text message notification that confirms my appointment. The problem is, on the edit services, I can only enable text messaging, there is no other options available for reminder settings like there is for email notifications.
Hi @Michael DiCorato
Can you show your steps?
According to my testing in the Teams web client, when creating a reservation, you can send an email:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 78%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
i have the same issue and there appears to be no fix for it that i can find it it is so frustrating paying for something that doesn't even work
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 53%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Has anyone been able to figure this out?
Hello,
I had a similar problem with Teams Premium and according to the Microsoft Learn pages this feature is not available outside US, Canada and UK. This was also confirmed by a Microsoft support engineer on the 4 August 2024.
https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/licensing-enhance-teams