Azure/Entra user has incorrect Mail attribute. Help Updating.

Question

Hello,

I currently have a user that has some conflicting records. We updated their email address a while back and have found a programme that reads a Mail field that I cannot change.

If I run the below PS command, using their new email, it returns the old email

Get-AzureADUser -ObjectID <New User Email> | Select Mail

I can also see the record of the old email in the Entra Portal under <User> -> Overview -> Properties -> Contact Information. The Mail field shows as the old out of date version. I can not change the value as it states it is managed by the On-Prem AD, as it should be.

When the user visits their account page by selecting their icon in the top right, and going to view account, it also shows the incorrect email under their account name. The email also appears under their account info in teams alongside their correct email.

The On-Prem records all seem to show the new email and I cannot find anywhere to change this value. The Azure AD sync also appears to be syncing correctly, and shows no issues under MS Entra and the 365 admin portal.

I also checked the Azure Sync attribute flows and connectors outlined below, and could not find any issues in the records.

https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/tshoot-connect-attribute-not-syncing

Anyone have any ideas on how I could update this record?

Thanks! Liam

Answer 1

@Liam Thank you for reaching out to us, As I understand you are having issues with updating proxyaddress/mail attribute for one of the user accounts.

Refer to this article https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/proxyaddresses-attribute-populate which explains how proxyaddress attribute is populated for the user account in Entra id. If this doesnt help, send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body: Link to this thread/post We can connect offline and discuss further on this.