AAD B2C: forget password doesn't work in sign in user flow

Zakaria Al-Hassani 25 Reputation points
2024-01-15T08:44:07.1933333+00:00

Forgotten password link just takes me back to my spa application homepage and does not present the expected verficiation code request. My question looks very similar to an existing question with title "AAD B2C: forget password doesn't work in sign up and sign in user flow" (https://learn.microsoft.com/en-us/answers/questions/391592/aad-b2c-forget-password-doesnt-work-in-sign-up-and) however the answer from 2021 seems to apply to a much older version of B2C and "select Self-service password reset" does not exist. I have used the recommended user flows User's image

Any help would be appreciated

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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Accepted answer
  1. Shweta Mathur 30,306 Reputation points Microsoft Employee
    2024-01-15T10:47:33.4533333+00:00

    Hi
    Zakaria Al-Hassani
    , Thanks for reaching out. The answer you are recommending is still valid. The new password reset experience is now part of the sign-up or sign-in policy. When the user selects the Forgot your password? link, they are immediately sent to the Forgot Password experience if "Self-service password reset" is enabled as below: User's image

    I just checked and "Self-service password reset" flow still exists and allows user to take to password reset screen while clicking to "Password Reset" link on sign in page. If you are still not able to see that option in your Azure AD B2C tenant, please let us know to help you further. Hope this will help.

    Thanks,

    Shweta


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