Opening an excel file on SharePoint On-Promise 2016

Long, Alan 11 Reputation points
2024-01-16T00:58:36.14+00:00

I am the SharePoint engineer of our company. Recently we have question about excel file opening on SharePoint On-Promise 2016. For clicking the same file, some users of our company will see the pop up window of Open this file? Do you want to open copy of xxx.xlsx? Some users will see the download list and showing the file is downloading directly. We checked the setting of users for Edge browser setting and seems everything setting the same. Anyone know the reason of this kind of difference?

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  1. Yanli Jiang - MSFT 28,796 Reputation points Microsoft Vendor
    2024-01-16T09:13:10.1366667+00:00

    Hi @Long, Alan ,

    There are many reasons for this, let’s check them out:

    1.You can go to check if the users have enabled the “Open Office files in the browser” option in their browser settings. If this option is enabled, the browser will try to open the file in the browser itself.

    2.You can also try clearing the browser cache and cookies, or resetting the browser settings to default.

    3.If the issue persists, you may want to check if there are any add-ins or extensions installed in the browser that could be causing the issue.

    4.You can also try opening the file in a different browser to see if the issue is specific to Edge.

    5.You can compare whether the permissions of the two users on the file are different.

    Hope this is help.


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