I am experiencing an issue with the ACS service; it is unable to place a call.

Question

I am experiencing an issue with the ACS service; it is unable to place a call.

Sai Chaitanya Nare 0

Hello guys, I'm using the Azure Communication Service JavaScript SDK to make continuous Teams interoperability calls. I've noticed that the ACS app is returning error code 480, subcode 560480. Thanks in advance. Error :

azure:ACS-calling:info 2024-01-16T00:02:40.332Z CallClient63:CallStack:CSA[8b4d392b-60cf-4933-b934-9359afe8eb3f][Outgoing] [8d599fea][handleCallEnd][content={"code":480,"phrase":"TemporarilyUnavailable","subCode":560480,"reason":"clientError"}]

azure:ACS-calling:info 2024-01-16T00:02:40.333Z CallClient63:CallStack:CSA[8b4d392b-60cf-4933-b934-9359afe8eb3f][Idle] [8d599fea][onCallStatusChanged][statusCode={"code":480,"phrase":"TemporarilyUnavailable","subCode":560480}]

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Grmacjon-MSFT 18,896

Hi @Sai Chaitanya Nare
Can you please share how you set up your JavaScript SDK? The error code 480 with subcode 560480 you’re encountering with Azure Communication Services (ACS) indicates that the service is TemporarilyUnavailable. Issues like this can sometimes be due to network conditions. Ensure that your network is stable and has sufficient bandwidth. Also, make sure that you have correctly initialized the SDK and have provided valid IDs where required. Lastly, If the callee is a Teams user who hasn’t logged in for a long time, this behavior is expected. If the callee is currently logged in to the Teams client, ask the callee to log out and log in again.

Hope that helps.

-Grace

Sai Chaitanya Nare 0 Reputation points

2024-01-17T06:11:44.99+00:00

Hello @Grmacjon-MSFT I'm using the ACS JavaScript SDK in an Electron app. This occurs every 3 days. I'm using a Teams user and exchanging the token with the ACS SDK. I'm invoking the token every 50 minutes and making calls to the Teams client. The call duration may be around 3.5 minutes, and I will make calls 70-80 times per day.
Sai Chaitanya Nare 0 Reputation points

2024-01-17T06:13:21.4733333+00:00

azure:ACS-calling:error 2024-01-16T06:27:48.104Z CallClient70 op:Initialize failed, message=User stack init timeout, code=408 in 51.028s azure:ACS-calling:error 2024-01-16T06:27:48.105Z CallClient70 op:CreateTeamsCallAgent failed, message=User stack init timeout, code=408 in 52.184s azure:ACS-calling:info 2024-01-16T06:27:48.106Z CallClient69 op:Dispose, started azure:ACS-calling:error 2024-01-16T06:27:48.108Z CallClient69 op:Dispose failed, message=Teams Call Agent is already disposed, code=409 in 0.002s Caught error in handle method. message: User stack init timeout Error CallingCommunicationError: User stack init timeout azure:ACS-calling:info 2024-01-16T06:28:00.582Z CallClient70:CallStack:Trouter [Connection] Received allocation response {"ccid":"nLCGXXcoaRQ","id":"2lu_fUI8ZkWnLCGXXcoaRQ","socketio":"https://pub-ent-jpea-10-t.trouter.teams.microsoft.com:443/","surl":"https://pub-ent-jpea-10-f.trouter.teams.microsoft.com:3443/v4/f/2lu_fUI8ZkWnLCGXXcoaRQ/","url":"https://pub-ent-jpea-10-f.trouter.teams.microsoft.com:8443/v4/f/2lu_fUI8ZkWnLCGXXcoaRQ/","ttl":"555120","healthUrl":"https://go.trouter.teams.microsoft.com:443/v4/h","curlb":"https://pub-ent-jpea-10-t.trouter.teams.microsoft.com:443","connectparams":{"sr":"Gk0AAPsg2lu_fUI8ZkWnLCGXXcoaRf2IqOglN-lQ5hQYBKAS_lksqtXZ0nUJOSURIZQSd3eHSbAgettCky3eyLPL0M3rM9BjnpHam9fsdj_OW6HmBgU","issuer":"prod-2","sp":"connect","se":"1705941577197","st":"1705386157197","sig":"pYGzgvUL0T050zfczq2Y59UadeAixPiqq4dyKI5muUM"}}
Grmacjon-MSFT 18,896 Reputation points

2024-02-06T07:03:53.78+00:00

Thanks for the additional details. We are checking internally with the engineering team to see if this is a know issue and will get back to you when we hear back from them.

Best,

Grace

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I am experiencing an issue with the ACS service; it is unable to place a call.

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