Hello, Thank you for posting in Q&A forum. Before formal troubleshooting here's some tips you may have tried, herer I attach it for reference: 1.Clear app cache 2.Reinstall the app on your mobile 3.Try to login Microsoft Authenticator by another device As your IT administrator has enabled MFA for your account, you can try below method to further check this issue: 1.Work with your IT administrator to check if the MFA policy configuration is normal, check if any assigned user faces the same issue. You can also assign this policy to a new test user can see if same issue occurs. 2.Remove your user account, add it back to the policy again and publish the policy.Best Regards, Hania Lian
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