Auto reply in Share mailbox for only external party and stop or disable for internal user.

Udesh Tamang 0 Reputation points
2024-01-18T05:43:31.4666667+00:00

Hi, Is there any way we can set up auto-reply only for external only in sharemailbox? As you know we have to enable both internal and external auto reply. The only one we can't do. Thanks

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  1. Yuki Sun-MSFT 41,211 Reputation points Microsoft Vendor
    2024-01-18T07:42:40.8266667+00:00

    Hi @Udesh Tamang , Internal reply message content is mandatory when setting it up via EAC. If you only want to enable it for external users, you can connect to Exchange Online PowerShell and run command similar like below:

    Set-MailboxAutoReplyConfiguration -Identity shared1 -AutoReplyState enabled -InternalMessage "" -ExternalMessage "External auto-reply message." -ExternalAudience All
    

    Another method is that, assuming you have full access to the shared mailbox, you can open the shared mailbox via OWA > Open another mailbox,
    User's image

    Enter the identity of the shared mailbox so that you can access it. Then you can set the automatic reply for the shared mailbox there. Based on my test, it's okay to leave the internal configuration blank when saving the configuration:
    User's image

    Hope the above can be helpful.


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