Passed exam but no certificate yet

Ali Salehi 20 Reputation points
2024-01-18T14:50:11.3866667+00:00

I passed my AZ-900 exam at PearsonVue exam center but no certificate just yet. I called PearsonVue, they referred to Certiport and Certiport referred to Pearsonvue and PearsonVue referred to Microsoft saying PearsonVue just runs the exam and certificate is controlled by Microsoft. Microsoft forum gives general comments like certificate is moved to another tab but no real support for what I need as while I booked my exam when already logged in learn portal using my work email but I put my home address and personal email during the registration and as such I recieved Microsoft congratulatory email in my personal email so perhaps Certificate will never show in my Microsoft Learn portal since that is linked to my work email. Please contact me and help resolving this.

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  1. SiddeshTN 5,345 Reputation points Microsoft Vendor
    2024-01-18T14:54:05.55+00:00

    Hi Salehimanesh, Ali (CSC),

    Thank you for asking this question on the Microsoft Q&A Platform. **

    TRY THIS :** The Certifications tab has been relocated and can now be found under Credentials. Here is the direct link to access your Certifications: https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab

    Microsoft Certification / Exams / Learn is currently not supported in the Q&A forums.

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Certification / Exams / Learn -link: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

    If you have found the answer provided to be helpful, please click on the "Accept answer" button so that it is useful for other members in the Microsoft Q&A community.

    If this answer helped you, please mark it as "Verified" so other users can reference it.


  2. Luca Lionetti 3,226 Reputation points
    2024-01-18T15:00:41.8266667+00:00

    Hi, Welcome to Microsoft Q&A community forum!
    The Microsoft Q&A platform currently does not provide support for Certifications inquiries, for issues related to the Learn Profile, Certifications, and Exams, please visit the Microsoft Certification support forums:
    https://trainingsupport.microsoft.com/en-us/mcp
    Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams anyway you can see your certifications at this link: https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab You can have up to five school or work accounts and one personal account linked to your profile to use for signing in. Linking a school or work account will allow your organization to see your learning progress data (note that you can only link one account per organization). Linking a personal account will allow you to access your learning progress regardless of your employment status.
    you can check all the linked profile on this link https://learn.microsoft.com/en-us/users/me/settings?tab=credentials-tab#manage-account-linked Check that you have entered the correct accounts Hope this helps Cheers Luca Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues

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