I have deleted a vault key which was for Microsoft Learn unable to stop charges,

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I have deleted a vault key which was for Microsoft Learn unable to stop charges,

Basheir Hashim 20

I have deleted a vault key which was for Microsoft Learn project, at the moment, I can see the cost going up every hour, unable to stop charges. I have deleted the VM but I am unable to delete agent since the security features is not editable. I have now deactivated my subscription but I still see the charges going up every hour. Is there a way to escalate this to billing support since the wizard for initiating a ticket prevent you from doing so and just keeps on showing me suggestions to solve it User's image

JimmySalian-2011 42,256 Reputation points

2024-01-20T12:36:13.1933333+00:00

Hi, In this case please call up the support desk and provide the details so a incident can be raised with the billing team.https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
JamesTran-MSFT 36,826 Reputation points Microsoft Employee

2024-01-30T20:20:03.25+00:00

@Basheir Hashim
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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JimmySalian-2011 42,256 Reputation points

2024-01-20T12:36:13.1933333+00:00

Hi, In this case please call up the support desk and provide the details so a incident can be raised with the billing team.https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
JamesTran-MSFT 36,826 Reputation points Microsoft Employee

2024-01-30T20:20:03.25+00:00

@Basheir Hashim
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

Answer 1

Ryan Hill 29,936 Microsoft Employee

Hi @Basheir Hashim

Even though you suspended your subscription, you should still be able to create an Azure Billing support request. This is the most prudent course of action so a support engineer can work directly with you and provide the best possible solution. You can create an Azure Billing support request by following these steps: ...

Sign into the Azure portal.
Search for "Help + support" in the search bar.
Select "Help + support" from the search results.
Select "New support request".
Select "Billing" as the issue type.
Fill out the required information and submit the request.

Comment down below if you run into any issues with the above steps.

Basheir Hashim 20 Reputation points

2024-01-31T06:45:03.6433333+00:00

Hi Ryan, Thank you, I finally managed to get the form to submit a ticket to Microsoft Support. The issue was that it goes into automatic forwarding to the knowledege base but I managed to find a workaround. They confirmed that they are looking into this issue

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I have deleted a vault key which was for Microsoft Learn unable to stop charges,

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