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Greyed out "Add User" option for new admin user

Adetola Awelewa 20 Reputation points
2024-01-22T05:56:20.91+00:00

As a global admin, I created a new user admin and added it to groups and administrative unit but unfortunately when I log into admin center using this user admin credentials, the add user option is greyed out even on Entra Id. What may be causing this issue and how can I resolve it?

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,331 questions
Microsoft Entra
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  1. Michael Morten Sonne 600 Reputation points MVP
    2024-01-22T07:22:29.3533333+00:00

    Hi Adetola, Thanks for your question here in Q&A. How is your administrative unit setup - just to confirm it for the assigments, properties and so. Regarding the new admin user, are the User administrator role activated or are you using Entra ID PIM to activate the User Administrator role? See: https://learn.microsoft.com/en-us/entra/id-governance/privileged-identity-management/pim-how-to-activate-role Regarding restrictions for administrative units, see docs here: https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/admin-units-restricted-management there maybe can help too regarding the different setup types. Let me hear from you, and I will try to help you. Thanks.

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