the global administrator has left the company, so we no longer have access to our Microsoft tenant, very urgent

Pascale Artaud 0 Reputation points
2024-01-23T12:19:13.8366667+00:00

Hello, the global administrator has left the company, so we no longer have access to our Microsoft tenant, very urgent, we have already tried the method using power bi but without success, Could you give us the email address of Microsoft support to give us global administrator rights again. I thank you in advance.

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  1. Andreas Baumgarten 117.3K Reputation points MVP
    2024-01-23T12:20:28.87+00:00

    Hi @Pascale Artaud ,

    the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten


  2. Givary-MSFT 35,216 Reputation points Microsoft Employee
    2024-01-23T13:19:35.23+00:00

    @Pascale Artaud Based on your region, contact our support - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 where they will a create ticket and re-route the same to data protection where you have to validate your account details and after that you will get access to your tenant.

    Refer to this QnA post which has all the details - https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

    Also, do share the case number once created here for reference, so that we can track it.

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