Why am I being told my data will be deleted in a week due to expired subscription, when I have paid for renewal last November?

Question

I paid for a renewal and received a confirmation email: "You've successfully enrolled in the Microsoft Action Pack subscription. Your enrollment lasts from November 1, 2023 to October 31, 2024." I went to the action pack and followed the instructions for activating a user on the subscription, and that appeared to work. However I am still getting messages about my data being deleted. It says to raise a ticket, but my subscription doesn't allow me to. If my data is deleted I guess my only avenue is to start legal proceedings to get my money back. There is literally no-one I can talk to.

Answer 1

Hi Mark , Try resolving this issue through Microsoft Support. Visit the Microsoft Support website, sign in with your account, and follow the process to create a support ticket. Clearly explain the problem, including your subscription details and the issue with data deletion. Microsoft Support should assist you in resolving the issue or escalating it appropriately. Refer the below link to know more about how to raise an incident for cost related activities in Azure subscription . https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request Regards, Saravanan Ganesan.