Unable to login to admin after changing device

Mark Rodrigues 0 Reputation points
2024-01-31T11:41:08.9833333+00:00

After changing my device, I am unable to login to the admin account. I remember my password, but I'm stuck on the authentication code since my backup didn't restore properly. Any suggestions on how to resolve this issue?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,138 questions
0 comments No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Amanda Kresin 0 Reputation points
    2024-01-31T11:56:52.5033333+00:00

    Eu também estou com esse problema. Tem alguém que possa ajudar. Estou precisando para ontem uma resposta

    0 comments No comments

  2. Olaf Helper 39,181 Reputation points
    2024-01-31T12:00:33.9066667+00:00

    What for a device? Which OS? Your admins may have to join the machine first to the domain, so ask them.

    0 comments No comments

  3. Thameur-BOURBITA 29,606 Reputation points
    2024-01-31T12:28:47.99+00:00

    Hi

    Unfortunately, if the backup does not work, the only solution is to contact your Admin if you are using Azure to initialize MFA on your account. Concerning other accounts in authenticator, you must try the recovery procedures provided by application support.

    Please don't forget to accept helpful answer

    0 comments No comments