Unable to access invoices for my subscription

Lucas Hökerberg 0 Reputation points
2024-02-03T11:50:17.34+00:00

I can't access invoices for my subscription. The option is not even there in the menu.

I'm the owner of the subscription, but still lacks a lot of options and menus.

Whenever I try to view or edit some settings for my subscription, I don't have access.

I have tried opening a support request through the Azure portal, but I always end up in "Search for invoice or contact support". I can't search for an invoice as I have no clue about the invoice number. If I instead click on "contact support", I'm just ending up in the same search box again.

How come I can't access my subscription properly when I'm the owner, and how come it's impossible to get in touch with Azure support? Is it a requirment to pay for support to properly manage my invoices?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. JimmySalian-2011 41,626 Reputation points
    2024-02-03T15:27:18.8066667+00:00

    Hi,

    Please contact the billing team via this link https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header

    Hope this helps. JS

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