How to restart authenticater - deleted account

Diana Skovgårds 20 Reputation points
2024-02-05T08:01:27.4733333+00:00

I have a guestaccount for Microsoft teams. I logged in using my authenticater app in which the guest account was added. Then i got a new phone. But the account could not be transfered to my new phone. I therefore tried to delete the account in the authenticater app. I also deletet cachefiles on my work computer. But it seems like it still thinks i have a registreret account in the authenticate app, since i cant add the account again, it keeps sending me codes to check in the app which i cant see because i dont have the account registrered i the app anymore. What can i do? I cant log in to the guest account since i dont have a password. How can i start over whith the guest account and the authenticater app?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
8,666 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,102 questions
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  1. Thameur-BOURBITA 28,941 Reputation points
    2024-02-05T11:13:12.41+00:00

    Hi You should ask your administrator to reset your MFA registration to be able to add again your account to Microsoft authenticator.

    Please don’t forget to accept helpful answer

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  1. LiweiTian-MSFT 11,450 Reputation points Microsoft Vendor
    2024-02-06T05:54:16.0133333+00:00

    Hi @Diana Skovgårds

    Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Microsoft Authenticator, which is not in our support scope.The following suggestion is just for your reference:

    Please go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. just delete Microsoft authenticator as an option and then re add it.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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