I can't switch the directory of my own account

Question

I can't switch the directory of my own account

Li Linyan 0

As the owner of my own subscription, i can't access it; have also try to switch the directory, but there's no alternative only current school one in my account, now i can't access anything related to the subscription neither ask permission of the owner cause i can't find a way to login as "owner" role.

Li Linyan 0 Reputation points

2024-02-11T12:35:07.2733333+00:00

When i try to cancel the subscription, i met with:
Request access from subscription owners Although you have access to manage billing for this subscription, you don't have Azure RBAC access. The access is required to manage resources, cancel and re-enable a subscription. Contact an existing Azure RBAC owner of this subscription to get access.

However, i am the subscription owners, so how to gain the Azure RBAC access from myself??
Abrar Adil S 246 Reputation points

2024-02-12T05:33:57.6533333+00:00

Hello @Li Linyan I recommend checking the Account Admin details from the subscription Properties and attempting to log in using the Account Admin credentials. When subscriptions are moved from one directory to another, RBAC permissions can be removed, which may result in the ID you're using not having the Owner access. By logging in with the Account Admin credentials, you may be able to regain the necessary access to manage/delete your subscription. If you encounter any further issues, feel free to provide additional details, and I can assist you further.
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Li Linyan 0 Reputation points

2024-02-12T06:05:42.6666667+00:00

@Abrar Adil S hi thanks for the tips, but i can't even find out the subscription in the search bar; it can only be found in the "Cost Management + Billing | All billing subscriptions"; how exactly to log in using the Account Admin credentials like you said? Thanks in advance
romungi-MSFT 48,681 Reputation points Microsoft Employee

2024-02-12T08:00:39.7933333+00:00

@Li Linyan Could you add a screenshot of the portal? I am not sure if you can cancel from Azure ML portal.
Li Linyan 0 Reputation points

2024-02-12T08:25:29.3633333+00:00

@romungi-MSFT hi, sure here it is; i also checked that the roles rules, it saids it can't cancel but need the Azure RBAC access permission; now really not know how to access with this authentication
Abrar Adil S 246 Reputation points

2024-02-12T08:30:45.4366667+00:00

@Li Linyan Please search for subscriptions from the Search console, select the subscription and Navigate to Properties, there you will be able to identify the Account Admin, if the Account Admin is not part of this Directory, please navigate to Entra ID, and add the Admin as a guest user from which you will be able to access the Azure Subscription.
Li Linyan 0 Reputation points

2024-02-12T08:37:57.2433333+00:00

@Abrar Adil S that's the problem, i can't even find out the exact subscription in the console neither under "subscription" ; it only appear in the "cost and bill management"
Li Linyan 0 Reputation points

2024-02-15T06:19:54.3533333+00:00

@SadiqhAhmed-MSFT Hi, so i have also raised the request 3 days ago, but not receiving any answers yet, could you help to accelerate and check what's the problem?
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee

2024-02-15T08:04:18.4266667+00:00

@Li Linyan Can you share the support request #?
Li Linyan 0 Reputation points

2024-02-16T01:56:58.23+00:00

@SadiqhAhmed-MSFT Sure, here it is
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee

2024-02-16T20:07:55.84+00:00

@Li Linyan Thanks for sharing the support request with us. I shall try to get this expedited.

2 answers

Your answer

Li Linyan 0 Reputation points

2024-02-11T12:35:07.2733333+00:00

When i try to cancel the subscription, i met with:
Request access from subscription owners Although you have access to manage billing for this subscription, you don't have Azure RBAC access. The access is required to manage resources, cancel and re-enable a subscription. Contact an existing Azure RBAC owner of this subscription to get access.

However, i am the subscription owners, so how to gain the Azure RBAC access from myself??
Abrar Adil S 246 Reputation points

2024-02-12T05:33:57.6533333+00:00

Hello @Li Linyan I recommend checking the Account Admin details from the subscription Properties and attempting to log in using the Account Admin credentials. When subscriptions are moved from one directory to another, RBAC permissions can be removed, which may result in the ID you're using not having the Owner access. By logging in with the Account Admin credentials, you may be able to regain the necessary access to manage/delete your subscription. If you encounter any further issues, feel free to provide additional details, and I can assist you further.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Li Linyan 0 Reputation points

2024-02-12T06:05:42.6666667+00:00

@Abrar Adil S hi thanks for the tips, but i can't even find out the subscription in the search bar; it can only be found in the "Cost Management + Billing | All billing subscriptions"; how exactly to log in using the Account Admin credentials like you said? Thanks in advance
romungi-MSFT 48,681 Reputation points Microsoft Employee

2024-02-12T08:00:39.7933333+00:00

@Li Linyan Could you add a screenshot of the portal? I am not sure if you can cancel from Azure ML portal.
Li Linyan 0 Reputation points

2024-02-12T08:25:29.3633333+00:00

@romungi-MSFT hi, sure here it is; i also checked that the roles rules, it saids it can't cancel but need the Azure RBAC access permission; now really not know how to access with this authentication
Abrar Adil S 246 Reputation points

2024-02-12T08:30:45.4366667+00:00

@Li Linyan Please search for subscriptions from the Search console, select the subscription and Navigate to Properties, there you will be able to identify the Account Admin, if the Account Admin is not part of this Directory, please navigate to Entra ID, and add the Admin as a guest user from which you will be able to access the Azure Subscription.
Li Linyan 0 Reputation points

2024-02-12T08:37:57.2433333+00:00

@Abrar Adil S that's the problem, i can't even find out the exact subscription in the console neither under "subscription" ; it only appear in the "cost and bill management"
Li Linyan 0 Reputation points

2024-02-15T06:19:54.3533333+00:00

@SadiqhAhmed-MSFT Hi, so i have also raised the request 3 days ago, but not receiving any answers yet, could you help to accelerate and check what's the problem?
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee

2024-02-15T08:04:18.4266667+00:00

@Li Linyan Can you share the support request #?
Li Linyan 0 Reputation points

2024-02-16T01:56:58.23+00:00

@SadiqhAhmed-MSFT Sure, here it is
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee

2024-02-16T20:07:55.84+00:00

@Li Linyan Thanks for sharing the support request with us. I shall try to get this expedited.

Answer 1

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Answer 2

@Li Linyan Sorry for the painful experience! The query needs a further deeper dive technically. Could you please raise a support request to Azure billing and subscription management team? The ticket enables you to work closely with the support engineers and get a quick resolution to your issue. Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case. FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/ If you are unable to create a support ticket through Azure portal, please call customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to help you create a support ticket on your behalf. Hope this helps!

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I can't switch the directory of my own account

2 answers

Your answer