how can I transfer Azure subscription ownership

Eric Kenly 20 Reputation points
2024-02-14T03:12:45.5433333+00:00

We need to transfer Azure subscription ownership asap. We have no access to admin center in Azure, as the our role is contributor.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Sandeep G-MSFT 20,741 Reputation points Microsoft Employee
    2024-02-14T04:09:30.2833333+00:00

    @Eric Kenly
    Thank you for posting this in Microsoft Q&A. As I understand you currently do not have access to your subscription, and you are unable to login to Azure admin center. You had been assigned a contributor role on Azure subscription.

    In this situation first you will have to work on getting access to Azure. Since you did mention that you do not have any access to Azure, and if you do not have any other admin account to login then you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Once you have access to Azure you can refer to below article and proceed further. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/add-change-subscription-administrator

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.  


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