Reinstalled authenticator, cant access my devtenant.

Question

Hi, I re-installed my ms authenticator and lost access to my dev-tenant. The tenant is linked to my hotmail address. How can i restore access ?

Answer 1

Thanks for posting your question in the Microsoft Q&A forum. I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

or these articles

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40 Common problems with two-step verification for a work or school account - Microsoft Support In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator. ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

Answer 2

Hi Sir, Thanks for your reply, the problem is that when loggin in to the tenant i get prompted for accepting on my phone. Then when i press i dont have access, the alternative is using a code from the same authenticator (which i no longer have access to). So what i need is a way to disable the authenticator or a way to re-new the binding to my phone.

• Sign in using a different method. (there is no diffrent method)
• Ask your organization's Help desk to clear your settings. (there is no org behind it, its my personal dev-tenant)

I tried calling MS but was in the que for over an hour. Any other idea's ?