Azure account locked

Question

Hi, Please my azure admin account has been locked; I think it falled into the suspicious account connection settings. Can you please check it: thierrykadji@aubay872.onmicrosoft.com Thanks in advance.

Answer 1

Hi Thierry,

I have asked Microsoft employee to provide a guide for this going forward. They have provided the information below.

Please use the following as a guide to reaching out to the Data Protection team:

Global Admin Account Locked/Unable to access Entra ID Portal (Due to Authenticator App issues/Security Defaults/Incorrect configuration of Conditional access policy)

https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

If this is helpful please accept answer.

Answer 2

@Thierry Kadji
Thank you for posting this in Microsoft Q&A.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Let me know if you have any further questions.

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