My authenticator app won’t work on my new phone and I have no iCloud backup.

Question

The authenticator app will not allow me to verify codes on my new phone or switch methods of verification to text. I have no iCloud backup and don’t know how to resolve this.

Answer 1

Hi Kameron,

Try using the Microsoft Account Recovery form:

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If this is helpful please accept answer.