Windows 7 Backup Error 0x80070002

Question

When I try to use window's backup utility I get "The System cannot find the file specified." error after about 80%.  I have the RC version 7100 and I am backing up to an external 1TB harddrive (Seagate FreeAgent) from a 640 GB drive partitioned into 40 GB xp dirve (50% used), 80GB windows 7 drive (60% used), 160GB Documents drive (90% used, mostly itunes tv shows), and the rest for live TV (10% used).  I'v tried turning off the system image feature and unchecking locations that might have files that currently in use.  I want to backup all of C (xp drive), the system info and user profiles from D (Windows 7 drive) and my java programs on E (Documents drive).  I can backup the rest myself manually.

Sorry if this is too much info but I've had 3 harddrive fail on me in 2 weeks earlier this summer and lost everything and I don't want to start over again so any help would be greatly appretiated!

Answer 1

Hello, JProgrammer5

We appreciate you helping test Windows 7.

I am happy to offer some suggestions, but you will need to go to the Windows 7 Support forums at the following link for help with troubleshooting: http://social.technet.microsoft.com/Forums/en-US/category/w7itpro

You may want to run a CheckDisk or your favorite hard drive checker. You can run CheckDisk by going to Start, right click the drive, choose Properties, go to the Tools tab and click Check Now.

If the CheckDisk is clear, you may want to try doing a System File scan by going to Start, All Programs, Accessories, right click the Command Prompt and choose Run as Administrator. You may be prompted to continue. In the Command Prompt type the following command and press enter: sfc /scannow

If you are worried about data loss, you should be able to back up those files manually or at the very least, all of your documents and personal files, movies, etc.

I hope this helps.

---

David

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Hi guys,  

we had same problem. 2 hard drive in RAID 1,  but WindowsImageBackup every time stop with error 0x80070002. 

For my case help this: 

1.) Uninstall All Nvidia driver

2.) Uninstall Intel® Rapid Storage Technology software

After uninstalling this softwares and drivers, WindowsImageBackup work fine. 

Best regards

Answer 3

Have you checked out this KB article

http://support.microsoft.com/kb/979281

hope this helps !

Answer 4

In my experience, the backup fails with the 0x80070002 error because of two things:

1) The built-in administrator account is disabled (it is disabled by default in Win7)

2) The Windows Media Player Network Sharing Service is enabled

*Possible solution (!!Use at your own risk!!):

--------------------I recommend doing both ---------------------------

1) Enable the built-in Administrator account (you can disable it again after backup), this can be done several ways. The two most common ways are:

• From elevated cmd prompt type: net user administrator /active:yes OR
• Right-click Computer
  • select Manage
  • expand Local Users and Groups on the left by clicking the little arrow
  • select users
  • right-click Administrator and select properties
  • un-check 'account is disabled'
  • click Apply
  • click OK

2) Disable the Windows Media Player Network Sharing Service , this also can be done several ways. The two most common ways are:

• msconfig
  • click the Start Menu
  • type msconfig in the "search programs and files" entry box (or from Run dialog box)
  • select the Services tab at the top of the window
  • un-check the Windows Media Player Network Sharing Service
  • click Apply
  • click OK (you may see some warnings or notifications, click OK)
  • restart the computer
  OR
• services.msc
  • click the Start Menu
  • type services.msc in the "search programs and files" entry box (or from Run dialog box)
  • select the Windows Media Player Network Sharing Service fro the list at the right
  • right-click it and select properties
  • set Startup type to disabled
  • click Apply
  • click OK
  • restart the computer

3) Backup the computer

I hope this helps.

M.Stephenson (MSIS, BSCS)

Answer 5

I installed Windows 7 Home Premium Upgrade 4 days ago and haven't been able to do a backup since. I either get error code 0x81000037 or 0x80070002. I've run CheckDisk and didn't find any errors. I'm not sure I want to try a System File scan for fear I'll lose something critical and won't be able to recover it.